Refund Policy

These conditions apply to voluntary returns when you change your mind:

• The return must be requested within 30 days after delivery.
• The gaming PC must be in the same condition as when it was received, with all original packaging and accessories included.
• A valid proof of purchase, such as an order confirmation email or receipt, must be provided.
• You pay return shipping, except where required by law.

To request a refund, please contact our customer service team at support@blthermals.com. Our team will review your request and provide instructions for returning the gaming PC.

For an eligible voluntary return, separately charged original shipping and handling fees are not refundable, except where required by law. Free shipping does not create a shipping charge to deduct from your refund. You pay to ship the PC back to us, and we will give you packing and return instructions before you send it.

We may decline a voluntary return that does not meet the disclosed requirements and will explain why. Eligible refunds are issued to the original payment method, unless applicable law requires another method, promptly after return inspection and within applicable legal deadlines. Financed purchases are refunded through the payment provider; contact the provider about your payment schedule while a return is being reviewed.

For an order that has not shipped, contact us about cancellation. If we cannot meet the applicable shipment timeframe, we will offer the delay or cancellation options described in our shipping delay terms. Required cancellations of unshipped orders receive a full, prompt refund, including applicable shipping and handling; the voluntary-return conditions above do not apply to those refunds.

Contact us promptly after discovering a defect, transit damage, an incorrect item, or another problem with your order. Include your order number and a description; photographs can help when safe and practical. We will investigate and explain the repair, replacement, refund, or other remedy available under the applicable warranty and law.

For visible or suspected transit damage, please report it within 7 calendar days after delivery when possible, and keep the packaging for the investigation. This request helps preserve carrier evidence; it does not shorten warranty coverage or eliminate legal rights. Contact us even if that time has passed.

The voluntary return window, original-packaging requirement, and special-order exclusion do not limit warranty claims or remedies for nonconforming goods under applicable law. Contact us before shipping a PC so we can provide safe packing and return instructions.

Our two-year limited warranty covers service. For covered warranty service, the customer pays shipping, except where applicable law requires us to bear the cost or provide another remedy. This does not shift our responsibility for damaged delivery, incorrect goods, or other legal remedies to you. Contact support for the correct service return address and instructions before shipping.

Standard and configurator PCs qualify for voluntary returns under the requirements above. That includes a preconfigured PC you edit before ordering. It is made to order like every PC we sell, with the same returns and warranty. A bespoke order is a one-of-one build planned with us through a custom-build request and a written quote. It may be excluded only when that exclusion was clearly disclosed and agreed before payment. Building or editing a PC to order does not by itself make it an excluded special order. Warranty coverage and rights concerning defective, damaged, incorrect, or otherwise nonconforming goods still apply.

Contact support for return instructions; do not send a PC to an address without confirming the correct return destination with us.

Last updated October 31, 2026. Changes do not reduce rights or promises already agreed for an existing purchase. See also our terms of sale.

If you have any questions or concerns about our refund policy, please contact us at support@blthermals.com.

Nothing in this policy limits rights or remedies that applicable law does not allow us to limit.