Two-Year Limited Warranty | Bottomline Thermals

Who this covers

This limited warranty is given by Bottomline Thermals LTD. (“we”). It covers the original purchaser of a new PC bought directly from us on or after October 31, 2026. It does not transfer to a later owner.

It applies to standard, configurator, and bespoke PCs, including a preconfigured PC you edit before ordering. Orders placed before that date keep the coverage advertised when you bought.

What is covered

We warrant that your PC will be free from defects in materials and workmanship under normal use during the warranty period. This covers the complete PC as we delivered it: its components, assembly, and labor.

How long it lasts

Coverage lasts two years and starts on the date your PC is delivered. A repair or replacement does not restart or extend that period, except where the law requires otherwise.

What we will do

If your PC has a covered defect, we will repair it, replace the defective part, or replace the PC. We choose which. If we cannot do any of those within a reasonable time, we will refund the price you paid for the affected PC or part, reduced in proportion to how much of the two-year term had passed when you reported the defect, except where the law requires a different amount.

To work out the reduction, count the full months from the delivery date to the date you reported the defect, and divide by 24. For example, if you paid $2,400 for a PC and reported the defect 6 full months after delivery, the reduction is 6/24, or $600, and the refund is $1,800. The same method applies to the price of a part.

We do not charge for parts or labor. Replacement parts may be new or manufacturer-refurbished, and will perform at least as well as the original. We may use a component manufacturer’s warranty to complete a repair, but we remain responsible to you for this warranty.

You pay to ship the PC to us and to have it shipped back to you, except where the law requires us to pay. We also do not pay for data recovery or for reinstalling your software.

What is not covered

Damage from an accident, misuse, neglect, liquid spilled on or into the PC, or an electrical surge.
Damage caused by an incompatible modification or an improper repair.
Parts added after delivery that we did not supply.
Normal wear and cosmetic changes that do not affect how the PC works.
Software, operating systems, drivers, games, settings, and viruses.
Lost data, and the cost of recovering it.

A configuration you choose or edit before ordering is not a modification. Opening the case, adding an upgrade, or using an independent repairer does not by itself void this warranty, and you do not have to use any particular brand of part or repair service. An unrelated covered defect stays covered.

Damage during delivery to you, or a wrong item, is handled under our return policy and is not limited by this warranty.

How to get service

Warranty service is handled by Bottomline Thermals Support.

Contact us before shipping anything. Call (312) 718-7567 or email support@blthermals.com with your order number and a description of the problem.
We will work through the problem with you and tell you whether it is covered. If it is not, we will explain any charge and get your agreement before doing the work.
If the PC needs to come to us, we will give you the service address and packing instructions.
Back up your files and, where you can, remove personal information and sign out of your accounts. Do not send passwords. Service may erase a drive, so keep a separate backup.
We will complete the repair or replacement and ship the PC back to you.

Limits and your legal rights

This warranty does not disclaim or limit how long any implied warranty lasts.

We are not responsible for incidental or consequential damages, such as lost profits or lost data, except where the law does not allow this limit. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

We do not use an informal dispute settlement program.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.